BIG4 Holiday Parks

Terms and Conditions

This page contains terms and conditions for the following:

BIG4 Holiday Parks Disclaimer
BIG4 Gift Cards
BIG4 Holiday Perks
Brand Promise
General BIG4 Holiday Park Reservations and Tariffs Policies
BIG4 Privacy Policy
BIG4 Collection Statement

For a specific BIG4 Holiday Park's terms and conditions please visit the associated park's page

1. BIG4 Holiday Parks Disclaimer

BIG4 Holiday Parks of Australia take no responsibility for the accuracy or completeness of, or the representations made by, the content of this site. BIG4 Holiday Parks takes no responsibility for the content of any World Wide Web site that links from this website. Please read the disclaimer.

This website contains information provided by BIG4 Member Parks and suppliers. You should be aware that there may be technical inaccuracies, typographical errors, programming bugs or computer viruses in this website or its content.

Access to this web site is provided on the condition that:

(i) To the full extent permitted by law, BIG4 Holiday Parks will be under no liability to any person in respect of any loss or damage (including consequential loss or damage) which may be suffered or incurred or which may arise directly or indirectly from or in connection with any use of this website or of the information on or accessed through this website for whatever reason (including negligence).

(ii) Where any statute implies any term in relation to your use of this website and that statute prohibits any exclusion or modification of that term, then that term is included. However, the liability of BIG4 Holiday Parks for breach of any such term will be limited to negotiating on behalf of the customer with the BIG4 Member Park and supplier.

Any information contained within this site about any subject matter whosoever is of a general nature only and is not intended to be complete or definitive. You should obtain professional advice before taking any action in relation to any matter referred to on this site.

All BIG4 Holiday Parks are independent member of BIG4 Holiday Parks of Australia Pty Ltd, the registered owner of the BIG4 Logo. BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any of the particular BIG4 Holiday Parks. We only facilitate the booking service through the BIG4 website. All bookings are made directly with the individual owner of the BIG4 Holiday Park.

Each BIG4 Holiday Park has its own particular terms and conditions. You should request a copy of the terms and conditions of the particular BIG4 Holiday Park at which you intend to stay. These can be found at in the Reservation Terms and Conditions above.

BIG4 Holiday Parks of Australia Pty Ltd makes no warranty or representation as to the fitness for purpose or suitability of any BIG4 Holiday Park or any service provided thereby. While we endeavour to ensure that the information displayed on the BIG4 website and in this form is accurate, as we need to access information from our Member Parks, we are unable to guarantee the accuracy of the information.

BIG4 Holiday Parks of Australia Pty Ltd accepts no responsibility or liability in relation to any claims, loses, damages, or expenses howsoever arising, whether direct or indirect or consequential, except as required by statute, relating to:

(a) facilitating any booking; or

(b) a breach by any person (including the individual proprietor of the BIG4 Holiday Park at which you intend to stay) of these terms or the terms and conditions of the particular BIG4 Holiday Park; or

These terms and conditions are governed by the laws of Victoria. References to "we" and "us" relate to BIG4 Holiday Parks of Australia Pty Ltd, ABN 50 006 437 038.

We recommend that you carefully read these conditions and the terms and conditions for the BIG4 Holiday Park chosen by you.

For further information please direct correspondence to

BIG4 Holiday Parks of Australia Pty Ltd

PO Box 543

Camberwell VIC 3124

2. BIG4 Gift Cards - Terms & Conditions

1. Both the BIG4 Gift Cards (“Card”) and the BIG4 Electronic Gift Vouchers (“Voucher”) are issued by BIG4 Holiday Parks of Australia Pty Ltd ABN 50 006 437 038 (“BIG4”), and both the Card and Voucher remain the property of BIG4. By purchasing, redeeming or attempting to redeem a Card or Voucher, you accept and agree to be bound by these Terms and Conditions; and acknowledge that you have read and understood our Privacy Policy (available by calling 1300 738 044 or here).

2. Cards or Vouchers may be purchased for any whole dollar denomination amount, with a minimum of $50 (AUD) and a maximum of $4,999(AUD). The value of a Card or Voucher cannot be changed after purchase.

3. Cards or Vouchers are redeemable at any participating BIG4 Holiday Park location. The location of participating BIG4 Holiday Parks may change from time to time and an up-to-date list of the participating parks is available on www.big4.com.au (“Web Site”). Cards or Vouchers can only be used to purchase accommodation and selected other items at BIG4 Holiday Parks (check at each park for details). Redemption for accommodation is subject to availability. Once the Card or Voucher has been redeemed, then the terms and conditions of the relevant park will apply.

4. Your Card and/or Voucher must be presented at the time of payment to be redeemed. If your purchase exceeds the remaining amount on your Card or Voucher, you must pay the excess using a different payment method. The Card or Voucher may be used in part or in full, and any remaining balance can be applied towards subsequent purchases.

5. Cards or Vouchers cannot be used to obtain cash advances, refunded, on-sold, or redeemed or exchanged for cash.

6. Treat your Card or Voucher like cash. If a Card or Voucher is lost, stolen or destroyed, you must advise BIG4 immediately. In such circumstances, BIG4 may cancel and reissue a Card or Voucher provided it is comfortably satisfied that you are the rightful holder of the Card or Voucher, and you are able to provide adequate proof of identity. BIG4 may, at its sole discretion, refuse to replace any Card or Voucher.

7. Cards and Vouchers must be redeemed within 36 months of issue (“Validity Period”). Any Card or Voucher not used within the Validity Period will be void and of no value. Any unused value will not be refunded.

8. Cards will generally be delivered by express post within 10 working days of purchase (within Australia only). Subject to clause 6, BIG4 will not liable for any Gift Cards which are lost or damaged in the post. The Purchaser is responsible for informing BIG4 of the correct delivery details.

9. Vouchers are delivered via e-mail. It is the purchaser’s responsibility to enter the correct email address for the voucher to be sent to. If the voucher does not arrive with 24 hours of purchase, it is the purchaser’s responsibility to contact BIG4 to arrange an alternative method of delivery.

10. Postage charges apply as follows for Cards;

A charge of $6.00 will apply for BIG4 Club Members who provide their valid BIG4 Membership Identification Number;

For all other purchasers a charge of $10.00 will apply

11. In the event of a query or a dispute in relation to your Card or Voucher, or any accommodation purchased with the Card or Voucher, you can contact BIG4 on 1300 738 044 or in writing at BIG4 Holiday Parks, PO Box 543 Camberwell VIC 3124 or via our contact page

12. To the extent permitted by law, BIG4 will not be liable to you for any loss or damage (whether direct or consequential), nor be in default under these Terms & Conditions, for failure to observe or perform any of our obligations under these Terms & Conditions for any reason or cause which could not, with reasonable diligence, be controlled or prevented. These causes include acts of God, acts of nature, acts or omissions of government or their agencies, strikes or other industrial action, fire, flood, storm, riots, power shortages or failures, sudden and unexpected system failure or disruption by war or sabotage, and other acts or omissions of third parties.

13. BIG4 reserves the right to change any of the terms contained in these Terms & Conditions at any time where the change is required:

To add or remove participating parks and/or where the Card or Voucher may be redeemed;

To add or remove goods or services which may be purchased with the Card or Voucher;

For infrastructural, systems, administrative or operational reasons or to prevent the occurrence of fraud or other unlawful or unacceptable conduct;

To comply with any contract, law, regulation or statute or order or judgment of any court, tribunal or other body having competent jurisdiction; or

Where we, acting reasonably, consider that it will not be to your detriment.

Changes to these Terms and Conditions will be available on our Web Site, at participating parks, or by contacting 1300 738 044

3. Perks Membership Terms & Conditions

BIG4 Holiday Perks Membership Program Terms and Conditions

1. Benefits

1.1 Eligibility for Benefits

(a) Subject to clauses 1.1(b) and 1.1(c), BIG4 Holiday Perks Benefits are available to BIG4 Members with Perks+ Membership or VIPerks Membership who have paid their respective Membership fees in full at the time of electing to use the relevant benefit.

(b) Permanent Residents are only eligible to receive BIG4 Holiday Perks Benefits at any BIG4 Park or Website Partner Park that they do not ordinarily reside in, or maintain a permanent site at.

(c) Any BIG4 Member with a VIPerks Membership who stays in a BIG4 Park or Website Partner for more than 28 consecutive nights will receive a 10% uncapped discount for first 28 nights.

1.2 Membership and Benefits

Individuals are eligible for BIG4 Membership by completing the application form available on the Website or at any BIG4 Park or by sending a postal application obtained at a BIG4 Park and paying the required fee (where applicable).

BIG4 offers three levels of Membership:

(a) Perks Membership

(i) Perks is a free Membership level provided:

(A) automatically to those who have previously held a Perks+ Membership or a VIPerks Membership and have not renewed in accordance with clause 4; or

(B) to those who have completed the application form on the Website.

(ii) BIG4 Members with Perks Membership receive access to pre-release holiday deals at participating BIG4 Holiday Parks and Website Partner Parks.

(iii) For the avoidance of doubt, BIG4 Members at the level of Perks Membership are not entitled to any BIG4 Holiday Perks Benefits.

(b) Perks+ Membership

Perks+ Membership costs $50 which must be paid upon becoming a BIG4 Member with Perks+ Membership. BIG4 Members with Perks+ Membership receive:

(i) a 10% discount on BIG4 Accommodation up to the value of $50 per stay, in the case of a BIG4 Holiday Park, when booked either directly or on the Website, or in the case of a Website Partner Park, when booked on the Website;

(ii) benefits provided by BIG4 Holiday Perks Benefits Partners;

(iii) a minimum of 1 In-Park Perk during every stay at a BIG4 Holiday Park. This benefit is not available at Website Partner Parks; and

(iv) access to member-only deals and Perks+ partner offers. Such deals or partner offers may be:

(A) communicated by email or other means (and you may opt out of receiving such marketing communications in accordance with the 'Direct Marketing' section of our Privacy Policy); or

(B) provided with your physical welcome or renewal reminder letter (including by way of insert or attachment provided with those letters). It is a condition of Perks+ Membership that you consent to receiving such printed offers with those physical letters from time to time.

VIPerks Membership is a free upgrade offered to BIG4 Members with Perks+ Membership once such members have qualified for VIPerks Membership in accordance with clause 1.3.

BIG4 Members with VIPerks Membership receive:

(i) a 10% discount on BIG4 Accommodation for any stay up to a maximum of 28 consecutive nights (with no cap on the total dollar value of that discount), in the case of a BIG4 Holiday Park, when booked either directly or on the Website, or in the case of a Website Partner Park, when booked on the Website;

(ii) benefits provided by BIG4 Holiday Perks Benefits Partners;

(iii) a minimum of 1 In-Park Perk during each stay at a BIG4 Holiday Park. This benefit is not available at Website Partner Parks, and

(iv) access to member-only deals and Perks+ partner offers. Such deals or partner offers may be:

(A) communicated by email or other means (and you may opt out of receiving such marketing communications in accordance with the 'Direct Marketing' section of our Privacy Policy); or

(B) provided with your physical welcome or renewal reminder letter (including by way of insert or attachment provided with those letters). It is a condition of VIPerks Membership that you consent to receiving such printed offers with those physical letters from time to time.

1.3 Qualifying for a VIPerks Membership

(a) A BIG4 Member with Perks+ Membership will be upgraded free of charge to a VIPerks Membership once they have:

(i) exceeded a spend amount on Bookings of $4,000 (including GST and discounts) on accommodation (Qualifying Amount):

A. at a BIG4 Holiday Park when booked either directly or on the Website; or

B. at a Website Partner Park when booked on the Website. For clarity, any bookings at Website Partner Parks that were not made on the Website will not be included in the Qualifying Amount.

; and

(ii) made and completed 2 Bookings at 2 different BIG4 Parks or Website Partner Parks (Website booking only) (each a Relevant Booking), within 2 years of having obtained a valid Perks+ Membership (VIPerks Membership Criteria).

(b) BIG4 may also offer complimentary upgrades to VIPerks Membership at any time, at its own discretion.

(c) In order for a VIPerks Membership upgrade to be offered to a BIG4 Member with Perks+ Membership, the BIG4 Member must spend the Qualifying Amount at one or more Relevant Bookings and when making a Relevant Booking, the BIG4 Member must:

(i) provide his/her Membership number;

(ii) ensure the name on the Relevant Booking matches the name on his/her Membership Card;

(iii) ensure his/her Perks+ Membership is valid at the time of check-out with respect to the Relevant Booking;

(iv) ensure the Relevant Booking does not overlap with another Booking that has already been applied towards a VIPerks Membership upgrade;

(iv) ensure the Relevant Booking period does not exceed 28 days; and

(vi) make the Relevant Booking directly with either a BIG4 Holiday Park or on the Website.

(d) For the avoidance of doubt:

(i) the stay associated with any Booking must have reached check-out date and otherwise completed before that Booking becomes a Relevant Booking;

(ii) cancelled Bookings will not accrue towards, or be counted in respect of, a VIPerks Membership upgrade; and

(iii) any Bookings which have not been paid for in full will not accrue towards a VIPerks Membership upgrade.

(e) Any Booking applied towards a VIPerks Membership accrual will expire 2 years after the check-out date if the BIG4 Member has not qualified for VIPerks at that time.

2. Booking History

2.1 BIG4 Members can access their Booking History via their BIG4 Account on the Website, to monitor and determine whether their Bookings have met the VIPerks Membership Criteria and can accrue towards earning a VIPerks Membership upgrade.

2.2 In the Booking History, each Booking made will display as one of the following:

Pending – will count towards a VIPerks Membership upgrade once the BIG4 Member has checked out;

Applied – counts towards earning a VIPerks Membership upgrade in the future;

Allocated – already counted towards the current VIPerks Membership upgrade;

Invalid – this Booking does not count towards a VIPerks Membership upgrade; and

Expired – Booking was checked out over 2 years ago and no longer counts towards a VIPerks Membership upgrade.

2.3 If a BIG4 Member wishes to make any enquiries with regards to his/her Booking History (including, without limitation, rectifying any perceived inaccuracies in the Booking History), they may call the BIG4 National Support office line 1300 738 044.

2.4 BIG4 does not guarantee the accuracy of a Booking History.

2.5 Once a VIPerks Membership upgrade has been applied

(a) If a BIG4 Member with Perks+ Membership is upgraded to VIPerks Membership in accordance with these Terms, then the Relevant Bookings which were applied to obtain such an upgrade will have the term "Allocated" displayed next to them in the BIG4 Member's Booking History and $4,000 will be deducted from the accrued spend balance in the BIG4 Member's Booking History immediately after reaching the VIPerks Membership level.

(b) A VIPerks Membership upgrade is applied for 2 years.

(i) within 12 months of obtaining a Perks+ Membership or renewing a Perks+ Membership, the Expiry Date will be extended to a date which is 2 years from the date of the upgrade; or

(ii) between 12 – 24 months of obtaining a Perks+ Membership or renewing a Perks+ Membership, the Expiry Date will remain unchanged; and

(d) upon renewal of the Membership by paying the $50 fee prior to the Expiry Date, the BIG4 Member will automatically renew as a BIG4 Member with VIPerks Membership for a 2 year period.

2.6 If a BIG4 Member fails to renew the Membership before the Expiry Date in accordance with clause 4, the BIG4 Member loses the right to renew as a BIG4 Member with VIPerks Membership and the accrual of Relevant Bookings and spend balance will be reset to nil.

3. Membership Period

3.1 Subject to these Terms:

(a) Perks Membership continues for as long as the BIG4 Member is an email subscriber to the Website and/or a BIG4 Account holder; and

(b) Perks+ Membership and VIPerks Membership each last for a period of 2 years.

3.2 Membership Cards

(a) BIG4 Members with Perks+ or VIPerks Membership can opt to receive a physical or digital Membership Card at the time of becoming a BIG4 Member with the requisite level of Membership. In the absence of any election by the BIG4 Member, a physical Membership Card will be provided.

(b) All physical Membership Cards remain the property of BIG4. The BIG4 Member must exercise reasonable care in having and maintaining a physical Membership Card and return or destroy it at the request of BIG4.

(c) Should a BIG4 Member have a reasonable basis to require a replacement of a physical Membership Card, BIG4 will use reasonable endeavours to cancel the existing Membership Card and issue a replacement card to the relevant BIG4 Member. Any physical Membership Card replacement will be sent to the BIG4 Member's address registered to their BIG4 Account.

(d) A digital Membership Card may be obtained from a BIG4 Park (not at Website Partner Parks) and is available to print from the BIG4 Membership portal on the Website (www.big4.com.au/perks) at any time.

(e) There is no difference between the value and benefits attached to a physical Membership Card and a digital Membership Card.

(f) For the avoidance of doubt, a physical Membership Card is not a credit card, EFTPOS card or any other card giving rise to the access of cash.

3.3 Membership Renewal and Cancellation

(a) Memberships can be renewed either via the Website, at a BIG4 Park (not at a Website Partner Park) or by sending a postal renewal application form and paying the required fee.

(b) Memberships must be renewed as indicated below for each Membership level before the Expiry Date in order to retain the existing level of Membership and the accrual of Relevant Bookings and spend balance made towards earning VIPerks Membership.

(c) Failing to renew before the Expiry Date will reset the accrual of Relevant Bookings and spend balance towards a VIPerks upgrade to nil and will result in any Membership level being downgraded to Perks Membership.

(d) BIG4 Members with Perks+ Membership or VIPerks Membership can opt to receive a physical or digital Membership Card upon renewal. In the absence of any election by the BIG4 Member, a physical Membership Card will be provided.

(e) BIG4 does not take any responsibility in any potential delays or losses of cheques or any other payments methods when a BIG4 Member has chosen to send a postal renewal application form. This includes, without limitation, the loss of cheques, intercepted mail with malicious intent and delays in processing the Membership renewal which pass the relevant Expiry Date.

4. Membership and Renewal

4.1 Perks Membership

(a) BIG4 Members with Perks Membership do not need to renew their Membership as this Membership level is free and will continue until it is cancelled in accordance with clause 4.1(c).

(b) If a BIG4 Member has Perks Membership, the BIG4 Member can upgrade at any time in order to have Perks+ Membership at a cost of $50 for 2 years.

(c) If a BIG4 Member has Perks Membership and wishes to cancel his/her Membership, he/she can unsubscribe from marketing communications via the Website (service communications may still be received) and/or deactivate their BIG4 Account at any time by contacting the BIG4 National Support office line 1300 738 044. Such cancellation will occur automatically.

4.2 Perks+ Membership

(a) A BIG4 Member with Perks+ Membership can renew their Membership by paying the renewal fee of $50 before the Expiry Date.

(b) Following renewal of Perks+ Membership:

(i) the new Membership Period will commence immediately following the Expiry Date of the previous Membership Period for another 2 year period;

(ii) Relevant Bookings with the term "Applied" displayed next to them in the BIG4 Member's Booking History and the spend balance will continue to accrue towards a VIPerks Membership upgrade and will expire 2 years from the date each Relevant Booking was checked out; and

(iii) the BIG4 Member will retain the same Membership number.

(c) If a BIG4 Member wishes to cancel his/her Perks+ Membership, he/she should not renew the Perks+ Membership prior to the Expiry Date, and unsubscribe from communications via the Website (service communications may still be received, and the physical renewal reminder letter contemplated in clause 1.2(b)(iv) or clause 1.2(c)(iv) including any inserts or attachments may also still be received) and/or deactivate his/her BIG4 Account at any time by contacting the BIG4 National Support office line 1300 738 044. Such cancellation will occur automatically.

4.3 VIPerks Membership

(a) Subject to clause 2.5(c)(i), a BIG4 Member with VIPerks Membership must qualify for a VIPerks Membership renewal before the Expiry Date. In order to qualify for such renewal the VIPerks Membership Criteria must be fulfilled.

(b) Subject to clause 2.5(c)(i), a BIG4 Member with VIPerks Membership can renew their VIPerks Membership by:

(i) paying the renewal fee of $50 before the Expiry Date; and

(ii) meeting the VIPerks Membership Criteria.

(c) Where a BIG4 Member qualifies to renew its VIP Membership and renews its VIPerks Membership in accordance with clause 4.3(b):

(i) the renewal period commences the day after the Expiry Date of the previous Membership Period for a further 2 year period;

(ii) the Relevant Bookings taken into account in fulfilling the VIP Membership Criteria will have the term "Allocated" displayed next to them and $4,000 will be deducted from the accrued spend balance, in the BIG4 Member's Booking History immediately after renewal;

(iii) Relevant Bookings with the term "Applied" displayed next to them in the BIG4 Member's Booking History and the remaining spend balance which was not taken into account in fulfilling the VIP Membership Criteria will remain unchanged until they reach the expiry date of 2 years from the date each Relevant Booking was checked out; and

(iv) the BIG4 Member will retain the same Membership number.

(d) If a BIG4 Member with VIPerks Membership has not fulfilled the VIPerks Membership Criteria in order to qualify for VIPerks Membership renewal before the Expiry Date but wishes to continue maintaining a BIG4 Membership then:

(i) either (A) on payment of the $50 renewal fee, the BIG4 Member's Membership will become a Perks+ Membership, or (B) in the absence of the $50 renewal fee payment, the BIG4 Member's Membership will become a Perks Membership;

(ii) the new Membership Period will commence immediately following the Expiry Date of the previous Membership Period;

(iii) Relevant Bookings with the term "Applied" displayed next to them in the BIG4 Member's Booking History and the remaining spend balance will remain unchanged until they reach the expiry date of 2 years from the date the Relevant Booking was checked out; and

(iv) the BIG4 Member will retain the same Membership number.

5. Member Disqualification

5.1 BIG4 reserves the right, at any time, to verify the validity of BIG4 Members (including their personal details), their Booking History and to disqualify any BIG4 Member who tampers or appears to have tampered with their account balance, including but not limited to, use of software or any other mechanical means that allows a BIG4 Member to misrepresent the actual accrued Bookings towards a VIPerks Membership upgrade or to maintain a VIPerks Membership. Digital errors and/or omissions may be accepted or rejected at BIG4's sole discretion without a right to appeal BIG4's decision.

5.2 If the Program is interfered with in any way by a BIG4 Member or any other person (including but not limited to technical difficulties, unauthorised intervention or fraud) BIG4 reserves the right, in its sole discretion, to disqualify any BIG4 Member (or any other person), terminate the Terms with respect to that BIG4 Member or refuse an application for Membership from any such person.

5.3 BIG4 wants guests to feel safe and respected at BIG4 Parks and Website Partner Parks. BIG4 reserves the right to disqualify any BIG4 Member where:

(a) BIG4 has reasonable grounds to believe that the BIG4 Member has engaged in behaviour at a BIG4 Park or Website Partner Park that is anti-social, such as:

(i) behaviour that harms or has the potential to harm the safety and well-being of other people at the park;

(ii) engaging in behaviour that violates the basic rights of another person (including BIG4 staff, guests or visitors) at the park;

(iii) engaging in behaviour that is overtly and intentionally aggressive or hostile to others (including BIG4 staff, guests or visitors) at the park; and

(iv) engaging in behaviour that is contrary to prevailing norms for social conduct and which behaviour could foreseeably harm another person (physically, mentally or emotionally) that is at the park; or

(b) BIG4 has reasonable grounds to believe that the BIG4 Member has engaged in behaviour at a BIG4 Park or Website Partner Park that is morally repugnant, including but not limited to engaging in racist taunts or sexual harassment; and

(c) BIG4 has reasonable grounds to believe that the BIG4 Member has engaged in behaviour at a BIG4 Park or Website Partner Park that could foreseeably lead to that BIG4 Member being arrested and/or charged with a criminal offence and BIG4, in its sole discretion believe that the BIG4 Member could pose a threat of any kind to BIG4 staff, guests and visitors.

6. BIG4 Holiday Perks Benefits

6.1 Perks+ and VIPerks Membership Accommodation Savings

BIG4 Members with either Perks+ Membership or VIPerks Membership are offered a discount on BIG4 Accommodation (see clause 1.2) (Membership Saving). Obtaining the Membership Saving is subject to the conditions described below:

(a) Membership Savings are not available to be used in conjunction with any other discount, promotion or package offered by BIG4, a BIG4 Holiday Park, Website Partner Park or other third party with respect to accommodation.

(b) The Membership Saving is for 1 site or 1 cabin per stay at a BIG4 Holiday Park, being:

(i) Perks+ Membership - a 10% discount up to a value of $50 per stay, in the case of a BIG4 Holiday Park, when booked either directly or on the Website, or in the case of a Website Partner Park, when booked on the Website;

(ii) VIPerks Membership - a 10% discount per stay for the first 28 consecutive nights (with no cap on the total dollar value of that discount), in the case of a BIG4 Holiday Park, when booked either directly or on the Website, or in the case of a Website Partner Park, when booked on the Website.

(c) The Membership Saving may be claimed at any BIG4 Holiday Park or Website Partner Park (subject to meeting the criteria set out in this clause 6).

(d) To obtain the Membership Saving:

(i) Bookings must be made directly with the relevant BIG4 Holiday Park at which BIG4 Accommodation is sought or via the Website, or in the case of a Website Partner Park, via the Website.

(ii) the Booking must be made in the name of the BIG4 Member;

(iii) the BIG4 Member in whose name the BIG4 Accommodation is booked must also quote his/her valid BIG4 Membership number as printed on the Membership Card (or digital Membership Card) at the time of check-in.

(e) For the avoidance of doubt, Bookings made through agents or other intermediaries such as third party booking sites are not eligible for the Membership Saving.

(f) BIG4 does not guarantee the availability of any BIG4 Accommodation at any time or location to any BIG4 Member (or any other person).

6.2 In-Park Perks

BIG4 Members with either Perks+ Membership or VIPerks Membership are offered In-Park Perks during stays at BIG4 Holiday Parks. In-Park Perks are not available at Website Partner Parks. The following terms apply to obtaining any In-Park Perks:

(a) In-Park Perks (if applicable) can be found on the Park Overview page on the Website.

(b) In-Park Perks can be seasonal and the type of In-Park Perk available (if any) is at the discretion of the BIG4 Holiday Park.

(c) In-Park Perks can only be redeemed once per stay and will be provided to the person who is named on the Membership Card.

(d) In-Park Perks must be arranged directly with the BIG4 Holiday Park the BIG4 Member is staying at.

(e) In-Park Perks can be updated at any time and without prior notice.

(f) In-Park Perks are not transferrable or redeemable for cash.

(g) In making a Booking at a BIG4 Holiday Park, the BIG4 Member will be required to agree to the terms and conditions which apply to the relevant BIG4 Holiday Park (Park Terms) and the Park Terms may include terms which relate to obtaining, using, redeeming or otherwise accessing any In-Park Perk. The Park Terms are at the discretion of the operator of the relevant BIG4 Holiday Park.

(h) BIG4 does not guarantee the availability of any In-Park Perk at any time or location to any BIG4 Member (or any other person).

(i) In-park Perks can be substituted at any-time if the listed in-park Perk is unavailable for any reason.

6.3 BIG4 Holiday Perks Benefits Partners

(a) Benefits are also available to BIG4 Members with Perks+ Membership and VIPerks Membership from BIG4 Holiday Perks Benefits Partners (Partner Benefits).

(b) Partner Benefits can be found on the Website.

(c) To claim Partner Benefits from BIG4 Holiday Perks Benefits Partners, the BIG4 Member must present a valid Membership Card to the BIG4 Holiday Perks Benefits Partner at the time of purchase of the Partner Benefit. If the transaction is being made by phone or via the internet, the BIG4 Member or representative must provide details of the BIG4 Member's Membership Card to the relevant BIG4 Holiday Perks Benefits Partner at the time of purchase.

(d) Partner Benefits (if any) offered by a BIG4 Holiday Perks Benefits Partner are subject to availability and any terms and conditions determined by the BIG4 Holiday Perks Benefits Partner which are available on the Website.

(e) Each BIG4 Holiday Perks Benefits Partner may change, cancel or vary their offer of Partner Benefits to BIG4 Members without notice. Any such change will not impact any confirmed purchase of a Partner Benefit by a BIG4 Member.

(f) BIG4 does not guarantee the availability of any Partner Benefit promoted by or in connection with a BIG4 Holiday Perks Benefits Partner.

(g) BIG4 may receive a payment from the BIG4 Holiday Perks Benefits Partner in connection with the promotion of the Partner Benefit or its redemption by a BIG4 Member. Any such payment will be advised to you as part of the Partner Benefits terms and conditions.

7. BIG4 Guarantee

(a) BIG4 Members with Perks+ or VIPerks Membership receive the benefit of a money back guarantee as described in this clause 7. This benefit is not available at Website Partner Parks.

(b) If a BIG4 Member with Perks+ or VIPerks Membership is not fully satisfied with the facilities or service of a BIG4 Holiday Park within 1 hour of check-in at the relevant BIG4 Accommodation (and notifies the relevant BIG4 Holiday Park in accordance with clause7(c)), the cost of BIG4 Accommodation will be cheerfully refunded.

(c) To receive a refund under this clause 7, the BIG4 Member must notify the BIG4 Holiday Park reception within 1 hour of check-in that the BIG4 Accommodation is unsatisfactory. Guests of the BIG4 Member must also check out of the BIG4 Holiday Park at that time.

8. BIG4 Member Acknowledgement

In accepting these Terms, each BIG4 Member acknowledges that:

(a) each BIG4 Holiday Park (and consequently, the relevant BIG4 Accommodation) is operated by a franchisee pursuant to a franchise right granted by BIG4 and each Website Partner Park (and consequently, the relevant BIG4 Accommodation) is operated by a third party that is independent from BIG4 who is permitted to list on the Website;

(b) each BIG4 Holiday Perks Benefits Partner is an independent contractor who has no other relationship with BIG4, and that each BIG4 Holiday Perks Benefits Partner is not permitted to make any representation on behalf of, and is unable to bind, BIG4;

(d) BIG4 Membership cannot be converted into cash; and

(e) there is a strict limit of 1 BIG4 Membership per person.

9. Changes to the Program

9.1 Change of Benefits

(a) BIG4 may make any changes to the Program, including changing these Terms, the Membership Savings or the BIG4 Holiday Perks Benefits Partners at any time.

(b) BIG4 will advise BIG4 Members of all changes to these Terms and request their acceptance of the amended Terms at least 3 months' in advance of such changes taking effect.

(c) If any BIG4 Member does not accept any proposed changes to the Terms, such BIG4 Member may terminate the Terms with respect to his/her Membership and the Membership itself, without liability, by providing written notice of such termination to BIG4, and we will cheerfully provide a pro-rata refund for the term of their Membership Period that has been cancelled.

9.2 Termination or Suspension of Program

(a) BIG4 may cancel, terminate, modify or suspend the Program at any time and for any reason in its sole discretion. A modification of the Program occurs under clause 9.1.

(b) Subject to clause 9.2(c), if BIG4 chooses to end or suspend the Program, BIG4 will give at least 3 months' written notice to BIG4 Members of such termination or suspension. In such circumstances:

(i) all confirmed Bookings will be fulfilled by BIG4 at the discounted rates offered to BIG4 Members;

(ii) BIG4 Members with either Perks+ or VIPerks Membership who have not received BIG4 Holiday Perks Benefits up to a value of $50 during the current Membership Period will have their Membership fee refunded in full; and

(iv) for the avoidance of doubt, BIG4 Members with either Perks+ or VIPerks Membership who have received BIG4 Holiday Perks Benefits up to a value of $50 or more during the current Membership Period will not receive a refund,

and in any case, neither BIG4 nor any BIG4 Park or Website Partner Park is liable to any person for any cost, liability, claim or expense arising as a result of cancellation or termination of the Program.

(i) BIG4 will provide all BIG4 Members with written notice of the termination of the holiday park franchise and the Program within 7 Business Days of such decision being made (Termination Date);

(ii) all confirmed Bookings made with respect to stays [commencing on the Termination Date until such time as the holiday park franchise ceases to be operated by BIG4 (or 12 months from the Termination Date, whichever occurs sooner)] will be fulfilled by BIG4 at the discounted rates offered to BIG4 Members;

(iii) BIG4 will not accept any further Bookings to be made following the date of the notice referred to in clause 9.2(c)(i);

(iv) BIG4 Members with either Perks+ or VIPerks Membership who have not received BIG4 Holiday Perks Benefits up to a value of $50 during the current Membership Period will have their Membership fee refunded in full; and

(v) for the avoidance of doubt, BIG4 Members with either Perks+ or VIPerks Membership who have received BIG4 Holiday Perks Benefits up to a value of $50 or more during the current Membership Period will not receive a refund, and in any case, neither BIG4 nor any BIG4 Park nor any Website Partner Park is liable to any person for any cost, liability, claim or expense arising as a result of cancellation or termination of the Program.

(d) If an individual does not agree to abide by, or accept these Terms, they must not apply for, nor maintain any Membership.

10. Collection of Information

10.1 BIG4 collects and uses Personal Information in accordance with its Privacy Policy and Privacy Law. In addition, BIG4 collects an individual's Personal Information from that individual's BIG4 Membership application, any revisions of that information made by or on behalf of the BIG4 Member, any Bookings made by a BIG4 Member where the BIG4 Member's Membership number is used and from BIG4 Holiday Perks Benefits Partners when BIG4 Members deal with them in connection with their BIG4 Membership.

10.2 BIG4 collects that Personal Information to conduct and administer the Program, as well as processing Bookings, conducting research about the Program and developing and marketing goods and services. BIG4 may, for this purpose, disclose such information to third parties, including but not limited to analytics providers, technology solution providers, data storage and processing providers and marketing and digital agencies for the sole purpose for which it was collected.

10.3 Please note that Personal Information may be transferred outside of Australia to the United States, for the sole purpose for which it was collected. If the information requested is not provided, the individual may not participate in the Program or receive the benefits otherwise available under the Program. By participating in the Program, unless otherwise advised by the individual, each individual also agrees that BIG4 may use their Personal Information, for profiling and research.

10.4 BIG4 Members have the right to access their Personal Information held by BIG4 and to request that their Personal Information be corrected, updated, or deleted. To exercise this right or to raise a formal complaint concerning a breach of Privacy Law, please contact BIG4 via our contact page or via our postal address PO BOX 543, Camberwell, Victoria, 3124 Australia or by calling 1300 738 044. BIG4 is an entity covered by the NDB (Notifiable Data Breach) Scheme and all BIG4 security incident response activities must act accordingly to NDB provisions. BIG4 will notify the Office of the Australian Information Commissioner of any data breach covered by the NDB Scheme.

10.5 BIG4 may update its privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

11. Liability

11.1 Any representation, warranty, condition, guarantee or undertaking that would be implied in these Terms by legislation, common law, equity, trade, custom or usage is excluded to the fullest extent permitted by Law.

11.2 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on a BIG4 Member by the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2010 (Cth) or any other applicable Law that cannot be excluded, restricted or modified by agreement.

11.3 To the fullest extent permitted by Law, BIG4's liability to a BIG4 Member for a breach of a non-excludable guarantee referred to in clause 11.2 is limited, at BIG4's option, to, in the case of services, any one or more of the following:

(a) the supplying of the services again; or

(b) the payment of the cost of having the services supplied again.

11.4 Subject to clauses 11.1 and 11.2, neither BIG4, nor its officers, employees or agents shall be liable to any BIG4 Member for:

(a) any tax liability incurred by a BIG4 Member in connection with this Program;

(b) any loss or liability resulting from technical errors or issues associated with crediting Booking History onto a BIG4 Account;

(c) any loss or liability resulting from communication to any BIG4 Member that is late, lost or misdirected for any reason, including, but not limited to, spam filters operating on a BIG4 Member's email account, being unsubscribed or other system configuration problems;

(d) any loss or liability resulting from problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, technical problems or traffic congestion on the internet or at any website or intranet site, or any combination thereof, including (but not limited to) any injury or damage to a BIG4 Member's or any other person's computer related to or resulting from participation in or downloading any materials in the Program.

11.5 Subject to this clause 11 and to the maximum extent permitted by Law, neither party (Party 1) is liable to the other party (Party 2) or to any other person for:

(a) any loss or damage of any kind caused by or resulting from any act or omission of Party 1 or any of its employees, agents or contractors in connection with these Terms, other than loss or damage directly arising from the negligence or wilful misconduct of Party 1 or its officers, employees or agents; or

(b) any loss of profits or anticipated profits, economic loss, loss of business opportunity, loss or damage resulting from wasted management time or any special, incidental, indirect or other consequential loss or damage, even if notified of the possibility of that potential loss or damage and irrespective of whether it is due to negligence, breach of contract or any other cause.

11.6 For the avoidance of doubt, BIG4 does not provide any warranties, guarantees or representations, express or implied, with respect to the Membership Savings, In-Park Perks and Partner Benefits (together, the Benefits), as the Benefits are provided by independent suppliers. Accordingly, nothing in these Terms has any impact on any warranties, guarantees or representations (express or implied) provided by such independent suppliers with regards to the Benefits.

12. No disparagement

BIG4 and BIG4 Members agree not to discredit or disparage each other, in relation to or in connection with any Dispute that may arise between them, these Terms, the Program or any other matter contemplated by these Terms.

13. General

13.1 These Terms contain the entire understanding between the parties concerning the subject matter of these Terms and supersedes, terminates and replaces all prior agreements and communications between the parties concerning that subject matter. Each party acknowledges that, except as expressly stated in these Terms, it has not relied on any representation, warranty, undertaking or statement made by or on behalf of another party in relation to these Terms or its subject matter.

13.2 Any provision of these Terms which is invalid in any jurisdiction must, in relation to that jurisdiction, be:

(a) read down to the minimum extent necessary to achieve its validity, if applicable; and

(b) severed from these Terms in any other case,

without invalidating or affecting the remaining provisions of these Terms or the validity of that provision in any other jurisdiction.

13.3 A BIG4 Member cannot assign or otherwise deal with the benefit of these Terms without the prior written consent of BIG4.

13.4 The relationship between a BIG4 Member and BIG4 for all purposes of these Terms is that of service provider and customer. These Terms are to be construed in every respect to give effect to this independence. Nothing in these Terms may be construed as creating a relationship of partnership, of principal and agent or of trustee and beneficiary.

13.5 A failure to exercise, a delay in exercising or partially exercising any power, right or remedy conferred on a party by or in respect of these Terms does not operate as a waiver by that party of the power, right or remedy. A single or partial exercise of any power, right or remedy does not preclude a further exercise of it or the exercise of any other power, right or remedy. A waiver of a breach does not operate as a waiver of any other breach.

13.6 These Terms are governed by and must be construed in accordance with the Laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia in respect of all matters arising out of or relating to these Terms, its performance or subject matter.

14. Definitions

Unless the context otherwise requires in these terms and conditions:

BIG4 means BIG4 Holiday Parks of Australia Pty Ltd ACN 006 437 038;

BIG4 Accommodation means the accommodation facilities contained in, or operated as part of, any BIG4 Holiday Park or Website Partner Park;

BIG4 Account is an account established by a BIG4 Member on the Website;

BIG4 Holiday Park or BIG4 Park means a holiday park operated by a franchisee of BIG4 as listed on the Website;

BIG4 Holiday Perks Benefits means the benefits which are available to BIG4 Members who have a Perks+ Membership or VIPerks Membership;

BIG4 Holiday Perks Benefits Partner means a Person who has agreed with BIG4 to make an offer of benefits to BIG4 Members for the purposes of clause 6.3;

BIG4 Member means an individual whose application to join the Program has been accepted by BIG4;

Booking means a booking made directly or via the Website by a BIG4 Member to stay at BIG4 Accommodation for the purposes of visiting a BIG4 Park, or a booking made via the Website by a BIG4 Member to stay at BIG4 Accommodation for the purposes of visiting a Website Partner Park;

Booking History is the history of Bookings for each BIG4 Member, which includes details of the status of each Booking and whether or not a Booking provided any benefit to the BIG4 Member for the purposes of obtaining a VIPerks Membership (a copy of which each BIG4 Member can access through the Website);

Business Day means a day that is not a Saturday, Sunday, public holiday or bank holiday in Victoria, Australia;

Expiry Date means the expiry date of the Membership as indicated on the BIG4 Account and on the Membership Card;

In-Park Perks mean any specific benefits which are offered at a BIG4 Park and which are unique to the facilities and services of each specific BIG4 Park. They may include, without limitation, early check-in, late check-out, free WI-FI, go-cart hire discount or mini-golf discount;

Law means:

(a) principles of law or equity established by decisions of Australian courts;

(b) statutes, regulations or by-laws of the Commonwealth of Australia, or any State or Territory of the Commonwealth of Australia or a Government Agency; and

(c) requirements and approvals (including conditions) of the Commonwealth of Australia or any State or Territory of the Commonwealth of Australia or a Government Agency that have the force of law;

Mediator means is a person:

(a) having appropriate qualifications and experience relevant to determining the Dispute;

(b) who is agreed by the parties or, failing agreement within 5 Business Days, is nominated at the request of any party by the Institute of Arbitrators and Mediators Australia in accordance with its Mediation and Conciliation Rules; and

Membership means membership of the Program (being either Perks Membership, Perks+ Membership or VIPerks Membership);

Membership Card means either the physical or digital card that is issued by BIG4 to a BIG4 Member which is valid for the Membership Period and identifies the BIG4 Member's Membership in the Program (including the level of Membership);

Membership Period means, unless otherwise terminated in accordance with these Terms, the period of time stipulated in clause 3 during which a BIG4 Member's Membership is active;

Membership Saving means a discount on Bookings for BIG4 Accommodation made with a BIG4 Holiday Park or Website Partner Park pursuant to clause 6.1;

Perks Membership means the level of membership referred to in clause 1.2(a);

Perks+ Membership means the level of membership referred to in clause 1.2(b);

Permanent Residents mean individuals who (A) either have Perks+ Membership or VIPerks Membership and (B) live in a BIG4 Park or Website Partner Park, or are annual residents of a BIG4 Park or Website Partner Park who maintain a permanent site within a BIG4 Park or Website Partner Park;

Person includes a natural person, partnership, body corporate, association, joint venture, governmental or local authority, and any other body or entity whether incorporated or not;

Personal Information has the meaning given to that term in the Privacy Act 1988 (Cth);

Privacy Law means all Laws relating to the privacy, confidentiality or use of any information about individuals, including the Privacy Act 1988 (Cth);

Program means the holiday perks membership program owned and administered by BIG4 under the name "BIG4 Holiday Perks" or such other name as determined by BIG4 from time to time;

Terms means these terms and conditions as amended from time to time;

VIPerks Membership means the level of membership referred to in clause 1.2(c);

Website means the website located at www.BIG4.com.au; and

Website Partner Park means a park which is listed on the Website as a "partner" park and is not a BIG4 Park.

4. Brand Promise

Best Price Guarantee:

The Best Price Guarantee means that BIG4.com.au will offer the best rate at the time of booking for accommodation and sites at the relevant BIG4 Holiday Park, and that no lower rate can be found online for the equivalent accommodation and sites at the same BIG4 Holiday Park with the same check-in and check-out dates and the same booking conditions.

Exclusions:

Offers not made available to the general public, including but not limited to:

Offers to a closed group of members of any club or affiliation, which rate is not generally publicly available through any direct online channel; and
Offered for equivalent Accommodation and Sites as part of a package promoted on any online channel with different associated benefits, terms and conditions.
Prices quoted on websites which do not take online bookings and payments, including those that re-direct you to big4.com.au for transaction.
Prices are lower as a result of an error by the third-party website.
BIG4 is unable to reasonably verify price; or
The price is lower due to rates not including mandatory fees, surcharges and taxes.

The Best Price Guarantee is not valid for Partner Parks.

All claims must be made prior to, or within an hour of, check-in at the relevant BIG4 Holiday Park. In the event of a valid claim from a BIG4 guest that the rate paid on BIG4.com.au does not meet the Best Price Guarantee, BIG4 Holiday Parks of Australia will promptly notify the relevant BIG4 Holiday Park of such a claim and provide the BIG4 Holiday Park with the relevant details of the claim. The BIG4 Holiday Park will then adjust the rate for Bookings made by the relevant BIG4 Guest, and prior to, or upon check-out, will offer the BIG4 Guest the Accommodation and Sites for the lower rate and settle the difference between the booked rate and the lower rate.

Don’t Stay Don’t Pay:

When you arrive at a BIG4 Park, if you are not completely happy with the quality or standard of the BIG4 Park, you can notify the friendly front desk staff who will provide a refund of any money paid.

To utilise this policy a guest must:

• Notify Park reception in person within an hour of arrival

• Not use any facilities of the accommodation that has been booked

Don't Stay Don't Pay is not valid for Partner Parks.

This promise is only available for bookings made on BIG4.com.au. Cancellation charges may apply if housekeeping is required.

5. BIG4 Holiday Park Reservations and Tariffs Policies

Reservations Conditions and Cancellation Policy

Deposits

Generally, the deposit is at least the cost of the first night's tariff and must be received by the Holiday Park within 7 days of reserving to confirm your reservation.

Check-In Time

Check-in time is after 2pm. Earlier times may be available on request. Please confirm this with the park at the time of reservation.

At the time of reserving please provide the Holiday Park with your estimated time of arrival. Should you be delayed, please advise the park and inform them of your revised arrival time.

Free Book-Ahead Service for BIG4 Club Members

BIG4 Holiday Parks offers a Free Book-Ahead Service between Holiday Parks to guarantee your accommodation is confirmed at your next destination. Ask about this service when you next check in at any BIG4 Holiday Park.

You simply pay the first night's accommodation or site fees for your next BIG4 Holiday Park as a deposit and you will be immediately given a receipt confirming the arrangements.

This deposit is subject to strict cancellation policies. Reservations using this service are subject to site availability and must be made while you are at a BIG4 Holiday Park.

Cancellations

When making a direct reservation with a BIG4 Holiday Park, you acknowledge and agree that all reservations and deposits are accepted by park owners subject to the following cancellation policy guidelines. Any reservations through agents or other third parties may be subject to separate policies and you should check their conditions.

We recommend you request cancellation details from your chosen Holiday Park at the time of reservation.

As a guideline, most parks have the following policies in place:

Low-Season Cancellation Policy

During the low season, deposits will only be refunded if the park owner is notified of your cancellation prior to 9am on the day prior to your scheduled arrival. If notice of your cancellation is received after 9am on the day prior to your scheduled arrival the park owner may retain the deposit paid.

High or Mid-Season Cancellation Policy

Deposits for reservations made wholly or partially in high and mid-seasons will only be refunded if you notify the park owner of your cancellation at least 60 days prior to your scheduled arrival. If you provide less than the required period of notice of cancellation, your deposit will only be refunded if the category of site or cabin that you booked is able to be resold. Low, mid and high-season details are available on request from each Holiday Park.

Early Departures

Most Holiday Parks do not refund should you cut short your reservation or holiday. For further details please check with your chosen Holiday Park.

Failure to Notify of Cancellation

If you do not notify the park owner of your cancellation or if you do not arrive by 10am on the day after your scheduled arrival date, your reservation may be cancelled by the park owner without refund of any paid deposit.

Group Bookings and Special Offers

Please note the above conditions do not apply to group reservations or reservations that are made pursuant to a ‘Special Offer'. Please check with your chosen Holiday Park for terms and conditions with regard to group reservations or special offers.

Tariffs

The Tariffs on this website apply to the first two people occupying either accommodation or a site. There is a charge for extra persons. Generally a different tariff applies for adults (persons sixteen years of age and older) and children (persons between the ages of two and fifteen inclusive) and can vary between Holiday Parks for accommodation and sites.

Infants under two years of age are free of charge at all BIG4 Holiday Parks. Additional fees may apply for linen or cot hire, which will be advised at the time of reservation.

All tariffs on this website represent the charges applicable per night at the relevant Holiday Park. Please note the Tariffs and all other information contained herein is indicative and subject to change without notice. It is essential that you confirm the applicable tariffs and any other special conditions with your chosen Holiday Park at the time of reservation.

Tariffs are set by the individual Holiday Parks and may vary from time to time. BIG4 Holiday Parks of Australia Pty Ltd obtained the information on this website from each of the individual Holiday Parks listed and is therefore not responsible for the accuracy of any such information.

Goods and Service Tax (GST) is included in tariffs listed in this publication.

Minimum reservation periods may apply during different seasons and these will vary between parks. Please ask for details.

Prices may, but do not always, include the supply of linen and bedding. All Holiday Parks have linen available for hire in conjunction with a cabin booking and this should be arranged prior to your arrival.

Because BIG4 Holiday Parks are located throughout Australia, location, weather, and a number of other factors mean the variety and standard of accommodation and facilities could vary from Holiday Park to Holiday Park.

Additional Holiday Park Information

Motorhome-Friendly Sites

Parks displaying the Large Motorhome-Friendly Site symbol can comfortably accommodate a prime towing vehicle and trailer on at least some of their sites. Wider roadways or angled sites will allow access for vehicles with large turning circles. Sites will usually be drive through and fully sewered (or have dump points accessible to large vehicles). Typically, there are a limited number of these sites at Holiday Parks; therefore it is essential to make a reservation confirming the site requirements to ensure availability and suitability with respect to the specific requirements of your vehicle.

Sullage

Sullage is available for the removal of grey water from powered/ensuite sites. To guarantee availability, these sites must be reserved.

Park Reception Hours

Office hours vary from Holiday Park to Holiday Park. Opening hours are at least from 8am to 5pm Monday to Saturday and 9am to 5pm Sunday, with reception at many Holiday Parks open for longer hours.

If you are arriving or departing outside these hours, please contact the Holiday Park to make arrangements for payment and collection of keys. Each Holiday Park has accessible management, 24 hours a day.

Key Deposits

Many BIG4 Holiday Parks have security access to their amenities blocks and/or boom gate access for your security. Parks may require a deposit at the time of check-in for these passes or keys. The amount of this deposit may vary depending on the system installed.

Provided the pass or key is returned at the time of check-out, your deposit will be refunded immediately. There will be an early check-out box available for key returns in the event of early departure before the reception opens. Please check prior to leaving the park.

Room Servicing

Accommodation is not serviced daily unless specified or arranged separately with the park. Additional charges may apply.

6. BIG4 Privacy Policy

This Privacy Policy was last updated May 2024.

1. About this Privacy Policy

1.1 BIG4 Holiday Parks of Australia Pty Ltd ACN 006 437 038 at Level 3, 250 Camberwell Road, Camberwell VIC 3124, Australia (‘BIG4’, ‘We’ or ‘Us’) has implemented this Privacy Policy to provide information about what kinds of Personal Information we may collect or hold including via our website (the Site), how we collect, hold, use and disclose that Personal Information, choices you have regarding our use of that Personal Information, and your ability to access or correct that Personal Information. If you wish to make any inquiries regarding this Privacy Policy, you should contact our Privacy Officer in any of the ways specified in paragraph 16.

1.2 BIG4 is a marketing and membership-based organisation acting as a co-operative for the benefit of our member parks. Each park is individually owned and operated. The information contained in this Privacy Policy only relates to BIG4 and does not extend to the Personal Information handling practices of the BIG4 Parks. Any information collected, used, disclosed and otherwise handled by a BIG4 Park will be done in accordance with their own privacy policies and procedures. If you would like further information about the Personal Information handling practices of a BIG4 Park, please contact that BIG4 Park directly.

1.3 From time to time BIG4 may be related to other companies and entities (related entities). This Privacy Policy applies to the use of your Personal Information by us and by those related entities. Those related entities may also have their own privacy policies which set out additional detail or differences in their privacy practices. To the extent that those privacy policies are inconsistent with this Privacy Policy, those privacy policies will prevail over this Privacy Policy in relation to the actions of those related entities. A reference in this Privacy Policy to BIG4, we, us or our is also a reference to those related entities.

2. Personal Information

2.1 "Personal Information" is information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable.

3. What Personal Information do we collect and hold?

3.1 The types of Personal Information we may collect about an individual will depend upon the nature of our interaction with them. Personal Information that we collect may include (but is not limited to) the following:

(a) name

(b) age and/or date of birth

(d) current address (including postal address)

(e) email address

(f) gender

(g) payment details (including so that we can make payments to BIG4 parks or suppliers). In respect of credit card information for payments made to BIG4, please see paragraph 3.3.

(h) approximate geographical location (for example, by capturing a relevant device's IP address)

(i) Australian Business Number (ABN)

(j) details regarding participation our BIG4 Perks Membership Program

(k) details/history of preferences, interests and behaviour relating to transactions, products, services and activity with our digital services

(l) your computer IP address when visiting the Site, and

(m) records of your communications and interactions with us, such as details of your previous dealings with us or in relation to bookings made at any of the BIG4 Parks.

3.2 We collect and record Personal Information about individuals such as:

(a) our customers, potential customers and their representatives

(b) our suppliers and potential suppliers and their representatives, directors, partners, proprietors and shareholders

(c) contractors and subcontractors and potential contractors and subcontractors and their representatives in relation to providing goods and services to us

(d) our employees past and present, including applicants, and

(e) any other person who comes into contact with BIG4.

3.3 We use payment processing services provided by Stripe and ZipPay to process that payment. When you purchase a BIG4 Perks Membership or other product or service from us, the payment card information used to make those purchases is sent directly to our third party payment processor and is not stored by BIG4. You can read more about how our payment processors will use that personal information in each of their Privacy Policies at https://stripe.com/au/privacy and https://zip.co/au/page/privacy. BIG4 does not store or maintain access to any payment card information.

4. How and when do we collect Personal Information?

4.1 We collect your Personal Information to allow us to conduct our business functions, to provide, market and sell our products and services and for the specified purposes set out in paragraph 6. In some circumstances the collection of Personal Information may be required by law.

4.2 We may collect your Personal Information in the course of providing you with goods or services, or:

(a) when you use or buy our products or services

(b) when you sign up to, or enquire about signing up to, our BIG4 Perks Membership Program

(d) when you provide information to us in any way (including by completing a form, disclosing information over the phone or via email, or providing us a business card)

(e) when you request information about us, our products or our services

(f) when you provide feedback to us

(g) when you visit or fill in a form on the Site (see paragraph 5)

(h) when you register for or use an account on the Site

(i) when you visit premises from which we operate

(j) when you otherwise contact us by telephone, fax, email, social media, post or in person, or

(k) where we are otherwise required or authorised by law to do so.

4.3 Generally, when providing our products and services, dealing with our personnel, or obtaining goods and services from our service providers, suppliers or contractors, we collect Personal Information directly from the relevant individual where reasonable and practicable.

4.4 We may also collect Personal Information about you from third parties and other sources such as:

(a) somebody making a booking on your behalf or purchasing you a BIG4 Gift Voucher

(b) your nominated representatives (eg spouse, accountant, power of attorney, brokers and other professional advisors)

(d) related entities, companies and businesses of BIG4,

but we will only collect your Personal Information in this way if it is unreasonable or impracticable to collect this information directly from you or if we are otherwise permitted to do so, including but not limited to circumstances where someone makes a group booking on your behalf or purchases a BIG4 Gift Voucher for you.

4.5 When you provide us with Personal Information about someone else you must have their consent to do so, and we ask that you draw their attention to this Privacy Policy which is available on the Site. If we collect Personal Information about another individual from you, we may also take other reasonable steps to ensure that the individual will be or has been made aware of this Privacy Policy, which may include contacting them (e.g. via email) to inform them of our Privacy Policy using any contact details you have provided for them.

4.6 We do not typically seek to collect sensitive information, which includes health information and biometric information. However, there are circumstances where we may be voluntarily provided with sensitive information, and in those cases we will rely on you having voluntarily provided that information to us as your consent for it to be used for the purposes for which you gave it to us, and we may otherwise collect and use sensitive information where the law requires or allows us to without your consent. Where we engage with you multiple times over a short period in relation to the same matter, we may not provide you with a separate notice about privacy each time we engage with you.

4.7 If you choose not to provide your Personal Information to us for the purposes set out in this Privacy Policy, or if we do not or are unable to collect the Personal Information we require, we may not be able to provide you with requested information, products or services, or to effectively conduct our relationship with you.

5. Information collected via the Site and applications

5.1 We will not collect any Personal Information about users of the Site except when they knowingly provide it or as otherwise described below.

5.2 Personal Information may be collected by us and by our third party service providers who assist us in operating the Site at www.big4.com.au including its subdomains and any other website we operate from time to time (collectively the Site).

5.3 We may use various technological methods from time to time to track the visiting patterns of individuals accessing the Site or using our applications, including but not limited to the methods set out in this paragraph 5.

Google Analytics

5.4 We use Google Analytics to help analyse how you use the Site. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated is used to create reports about the use of the Site. Google will store this information.

5.5 If you do not want your Site visit data reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For more details on installing and uninstalling the add-on, please visit the Google Analytics opt-out page at https://tools.google.com/dlpage/gaoptout.

Click Stream Data

5.6 When you read, browse or download information from the Site, we or our internet service provider may also collect information such as the date, time and duration of a visit, the pages accessed, the IP address of your computer, and any information downloaded. This information is used for statistical, reporting and website administration, maintenance and improvement purposes.

5.7 Depending on your internet browser settings, your browsing history and other information may also be collected by the Site and may be used for the purposes of targeted advertising.

Cookies

5.8 The Site may use 'cookies' from time to time. Cookies are small text files that are transferred to a user's computer hard drive by a website for the purpose of storing information about a user's identity, browser type or website visiting patterns. Cookies may be used on the Site to monitor web traffic, for example the time of visit, pages visited and some system information about the type of computer being used. We use this information to enhance the content and services offered on the Site.

5.9 Cookies are sometimes also used to collect information about what pages you visit and the type of software you are using. If you access the Site or click-through to the Site from a link in an email we send you, a cookie may be downloaded onto your computer's hard drive.

5.10 Cookies may also be used for other purposes on the Site such as to present particular content to a particular user and may be used to personally identify you. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

5.11 If you disable the use of cookies on your web browser or remove or reject specific cookies from the Site or linked sites then you may not be able to gain access to all of the content and facilities in those websites.

Advertising networks

5.12 We use third party vendors to advertise online and third party affiliations to run advertising on websites and online platforms. Third party vendors. including Google, show our ads on sites across the Internet by using cookies to serve ads based on someone's past visits to our Website. This enables us and network advertisers to target advertisements to you for products and services in which you might be interested. Ad network providers, advertisers, sponsors, and/or traffic measurement services may use pixels, cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs, and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These pixels, cookies and other technologies are governed by each entity’s specific privacy policy, not this Privacy Policy. As part of these operations we may provide these advertisers with information, including Personal Information, about you.

5.13 In accordance with applicable law, we can use third party vendor remarketing services, including Google's 'Custom Match' and Facebook's Custom Audiences to display ads. This means if you have provided us with your contact details, we may upload these to third party vendors who prform remarketing services on our behalf, so that we can better target ads and content to you and others with similar interests on our Website or media (Custom Audiences). We may also work with other ad networks and marketing platforms that enable us and other participants to target ads to Custom Audiences submitted by us and others. You may also control how Facebook and other ad networks display certain ads to you, as explained further in their respective privacy policies or by using the opt-outs described below.

5.14 You can opt out of Google’s use of cookies by visiting Google’s Ads Settings. If you want to permanently opt out of Google’s DoubleClick cookie, you can install the DoubleClick opt out extension. To opt-out of Facebook Custom Audiences, go to the Facebook ad preferences page.

5.15 You may be able to opt out of many ad networks. For example, you may go to the Digital Advertising Alliance (DAA) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (NAI) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by NAI members.

5.16 Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through the Site or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e. contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on a consumer choice website, your opt out may not be effective.

Session recording software

5.17 We may use session recording and replay software tools to record information about a user's interactions on the Site or applications exactly or as close as possible to how the user actually experienced it, including information such as mouse movements, clicks, typing, scrolling, swiping, and tapping. We use this information to optimise pages, debug errors, enhance the user experience and support customers. We do not generally use this information to identify individuals, though such session information may become Personal Information; for example, if we identify a particular session in the context of a customer support request.

Third party content (eg social media links)

5.18 Some of the content on the Site may include applications made available by third parties, such as social media buttons or links that allow you to share content or links to the Site through the relevant third party platforms. These third party applications themselves may facilitate collection of information by those third parties, through your interaction with the applications and sometimes even if you do not interact directly with them. We are not responsible for the technical operation of these applications or the collection and use practices of the relevant third parties. Please visit the relevant third party websites to understand their privacy practices and options they may make available to you in relation to their collection of your Personal Information.

6. How do we use your Personal Information?

6.1 We use the Personal Information we collect about you for our business functions and activities, in order to operate our business efficiently, and to market our products and services for the benefit of our customers.

6.2 We may collect, hold and use your personal information:

(a) to identify and communicate with you

(b) to register your details as a BIG4 Perks member or (if requested) subscribe you to our email newsletter

(c) to record your booking or other purchase with BIG4 and to facilitate BIG4 Park bookings by providing that information to the relevant BIG4 Parks

(d) to maintain a database of current and past BIG4 Park guests

(e) to enable us to provide you with requested information, products or services

(f) to otherwise assist customers by providing them with information and support

(g) to collect and process payments

(h) to help us to manage and enhance products or services we provide to you

(i) to help us to manage and enhance goods and services we procure from our suppliers and subcontractors

(j) to personalise and customise your experiences on the Site including potentially to serve content relevant to you when you are visiting the site

(k) to manage and administer any account you may hold with us

(l) to promote and market our products and services to you

(m) to provide you with information that we believe may be of interest to you or that you may be interested in receiving, including advertising material, regarding us, our clients, and our business partners

(n) to conduct research for the purposes of improving existing products or services or creating new products or services

(o) to help us research the needs of our customers to enable us to market our products and services with a better understanding of your needs and the needs of customers generally

(p) to protect you and us from fraud

(q) to provide for the safety and security of workers and onsite visitors

(r) to help us manage our business operations

(s) for business support purposes including maintenance, backup and audit

(t) to respond to any queries or complaints you may have, or

(u) to comply with our statutory and legal obligations.

6.3 We may aggregate personal information for reporting, statistical and analysis purposes, and for business, product and service improvement purposes. This allows us to better inform ourselves and anticipate our customers' preferences and requirements, and to monitor and improve the effectiveness of our business, products and services. We may also de-identify information for inclusion in such aggregated databases or reports.

6.4 We reserve the right at all times to monitor, review, retain, and/or disclose any information as necessary to satisfy any applicable law, but we have no obligation to monitor the use of the Site or to retain the content of any user session.

6.5 You consent to us using your Personal Information in the above ways and as set out in this Privacy Policy.

6.6 We may otherwise collect, use or disclose your Personal Information where the collection, use or disclosure is:

(a) in accordance with this Privacy Policy or any agreement you enter into with us, or

(b) required or authorised by law, including without limitation the Australian Privacy Principles under the Privacy Act 1988 (Cth).

7. When do we disclose your Personal Information?

7.1 BIG4 may disclose, or provide access to, your Personal Information to third parties in connection with the purposes described in paragraph 6. Depending on the circumstances and the nature of your engagement with us, we may disclose your Personal Information to our related entities, to third parties that provide products and services to us or through us, or to other third parties (such as your referee(s) in connection with a job application you have submitted).

7.2 We may also disclose your Personal Information to:

(a) any of BIG4's internal divisions, business units or departments

(b) BIG4 Parks (i.e. a BIG4 Park that you make a booking to stay at, or about which you request further information)

(d) other organisations or individuals who assist us in providing products and services to you

(e) a member park of the Top10 Holiday Parks network in New Zealand if you have asked them to confirm your details with us for the purpose of providing you with reciprocal rights under our respective loyalty programs (e.g. a discount on accommodation at the Top10 Park)

(f) third party contractors or partners who we engage to perform services on our behalf, including but not limited to issuing or sending you your BIG4 Membership card and renewal information

(g) professional service providers and advisors who perform functions on our behalf, such as lawyers

(h) representatives, agents or contractors who are appointed by us in the ordinary operation of our business to assist us in providing goods or services or administering our business (such as for data storage or processing, printing, mailing, marketing (including campaigns, third party marketing automation platform service providers, digital marketing and targeted advertising), planning and product or service development)

(i) banks, lenders, valuers, insurers, brokers, auditors, business consultants and IT service providers, and

(j) Government, regulatory authorities and other organisations as required or authorised by law (such as the Police).

7.3 When using our Website, we may disclose your Personal Information to our third party marketing automation platform providers via technology such as Google Tag Manager to provide us with analytical data about what you have viewed and purchased on our Website. Google Tag Manager does not store any of the data disclosed to it but only facilitates passing this through to our third party marketing automation platform providers.

7.4 We may also disclose your Personal Information to our website host or software application providers in certain limited circumstances, for example when the Site experiences a technical problem or to ensure that it operates in an effective and secure manner.

7.5 As we continue to develop our business, we may buy, merge or partner with other companies or organisations, and in so doing, acquire customer Personal Information. In such transactions, Personal Information may be among the transferred assets. Similarly, in the event that a portion or substantially all of our business or assets are sold or transferred to a third party, we may also disclose certain information including your Personal Information to a purchaser or potential purchaser in connection with the sale or potential sale of us, our business or any of our assets, including in insolvency.

8. Interstate and overseas disclosures

8.1 Some of your Personal Information may be disclosed, transferred, stored, processed or used interstate or overseas by us, or by third party service providers. For example, this may happen if:

(a) we outsource certain activities overseas

(b) transactions, information, services or products have an overseas connection, or

8.2 You consent to the collection, use, storage, and processing of your Personal Information outside of Australia as set out in this Privacy Policy.

8.3 In particular, your Personal Information may be disclosed to third parties in the United States and New Zealand, and such other countries in which those parties or their, or our, computer systems may be located from time to time, where it may be used for the purposes described in this Privacy Policy. In these circumstances, you consent to the collection, use, storage and processing of your Personal Information in those countries, without us being responsible under the Privacy Act 1988 (Cth) for such use (or for any breach). Where such parties are located overseas, you may have rights to enforce such parties' compliance with applicable data protection laws, but you might not have recourse against those parties under the Australian Privacy Act in relation to how those parties treat your personal information.

9. Other uses and disclosures

9.1 We may collect, use and disclose your Personal Information for other purposes not listed in this Privacy Policy. If we do so, we will make it known to you at the time we collect or use your Personal Information.

10. Marketing

10.1 You consent to us using your Personal Information for sending you information, including promotional material, about us or our products and services, as well as the products and services of our related entities and third parties, now and in the future. You also consent to us sending you such information by means of direct mail, email, SMS and MMS messages.

10.2 If you do not want to receive marketing information from us, you can unsubscribe in any of the following ways:

(a) clicking on the 'Unsubscribe' or subscription preferences link in a direct marketing email that you have received from us

(b) via the 'My Account' page available by logging onto the Site and editing your communication preferences or

10.3 BIG4 has a three tier membership program that provides individuals who sign up with exclusive member-only holiday deals and with discounts and offers from BIG4 Loyalty Partners. Your Personal Information will not be disclosed to our BIG4 Loyalty Partners for this purpose; instead, BIG4 will provide these promotions directly to you on behalf of our BIG4 Loyalty Partners.

10.4 Some marketing material from our BIG4 Loyalty Partners may be included as a physical insert or attachment included with physical welcome letters or physical renewal reminder letters set out to members. These inserts are contextual i.e. we provide these with all such letters as non-targeted advertising material that cannot be switched 'on' or 'off' on a per-member basis. We do not select any such content specifically for you. It is a condition of our Perks+ Membership and VIPerks Membership that you agree to receive such printed offers with those physical welcome or renewal reminder letters from time to time. Please see our terms and conditions available here.

11. Storage and security of Personal Information held by us

11.1 We aim to keep your Personal Information secure. Any Personal Information that is collected via the Site or which is held on our computer systems is protected by safeguards including physical, technical (firewalls, SSL encryption etc) and procedural methods. Our security practices and processes to store and handle this Personal Information are regularly reviewed by independent third-party security firms and updated including to reflect their recommendations. We also regularly monitor the Site using technology tools to help us identify, protect, detect, respond and recover from malicious activities on the Site that may impact your Personal Information.

11.2 If we find that we no longer require or have no further need for your Personal Information we may de-identify it or remove it from our systems and destroy all record of it.

12. You can access and update your Personal Information

12.1 You are generally entitled to access Personal Information that we hold about you. If you request access to your Personal Information, in ordinary circumstances we will give you full access to your Personal Information. Depending on the nature of the request, BIG4 may charge for providing access to this information, however such charge will not be excessive. However, there may be some legal or administrative reasons to deny access. If we refuse your request to access your Personal Information, we will provide you with reasons for the refusal where we are required by law to give those reasons.

12.2 You can access and correct some of your Personal Information through the Site by logging into your account and updating or editing your profile at any time. Alternatively, a request for access can be made by contacting our Privacy Officer in any of the ways specified in paragraph 16.

12.3 We take all reasonable steps to ensure that any Personal Information we collect and use is accurate, complete and up-to-date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested, and properly update the information provided to us to keep it true, accurate, current and complete.

12.4 Please contact us in any of the ways specified in paragraph 16 if you believe that the Personal Information is inaccurate, incomplete or out of date, and we will use all reasonable efforts to correct the information.

12.5 It would assist us to ensure we properly understand your request, and allow us to respond more promptly, if requests are made in writing and include as much detail as possible.

13. Other Rights

13.1 You may also seek that BIG4 undertake the following by contacting us in any of the ways specified at paragraph 16:

(a) request details about how the data is stored, handled and processed

(b) request changes and/or modification to the data, and

14. How do we deal with complaints about privacy?

14.1 If you feel that we have not respected your privacy or that we have conducted ourselves inconsistently with this Privacy Policy, please contact our Privacy Officer in any of the ways specified in paragraph 16 and advise us as soon as possible. We will investigate your queries and privacy complaints within a reasonable period of time depending on the complexity of the complaint.

14.2 It would assist us to respond to your complaint promptly if it is made in writing. Please detail information relevant to your complaint.

14.3 We will notify you of the outcome of our investigation.

15. Updates to this Privacy Policy

15.1 We may, from time to time, review and update this Privacy Policy, including to take into account new laws, regulations, practices and technology. All Personal Information held by us will be governed by our most recent Privacy Policy, posted on the Site at www.big4.com.au/terms-and-conditions where the Privacy Policy will be located. Any changes to this Privacy Policy may be advised to you by updating this page on the Site. We will aim to provide reasonable advance notice of such changes though this may not always be possible depending on the circumstances. We encourage you to check this page from time to time for any changes.

16. What to do if you have a question, problem or complaint, or want to contact us about our use of your Personal Information or this Privacy Policy

16.1 If you:

(a) have a query or concern about this Privacy Policy or our Personal Information handling processes

(b) wish to make a complaint in relation to a breach of your privacy

(d) would like to update or correct your Personal Information held by us, or

(e) would like to opt out of direct marketing,

please contact our Privacy Officer in any of the following ways:

» Email Address: privacy@big4.com.au

» Mailing Address: Privacy Officer, BIG4 Holiday Parks of Australia, PO Box 543, Camberwell VIC 3124, Australia, or

» Phone: 03 9811 9300.

7. BIG4 Collection Statement

To assist us in providing our products and services, processing your request (including membership payment and park bookings) or otherwise conducting our business functions and activities, we need to collect personal information about you. By providing your personal information, you agree that it will be used and disclosed by BIG4 Holiday Parks of Australia Pty Ltd ABN 50 006 437 038 and its related entities and affiliates, including its parks operating as franchisees (collectively BIG4, we, us or our) in accordance with this statement and our Privacy

Policy, available at www.big4.com.au/privacy-policy. If you do not agree, you must not provide your personal information, and we may not be able to communicate with you or provide certain products or services to you.

We may disclose your personal information to other parties, including to our Parks (BIG4 Holiday Parks and website partner parks) to verify your membership details, confirm an accommodation booking, Gift Voucher or prize and to provide you with services, and to third parties who provide products and services to us or through us in the ordinary operation, administration or promotion of our business and otherwise in accordance with our Privacy Policy. From time to time, these third parties may be located (and therefore your personal information may be disclosed) overseas, including the United States.

We may use and disclose your personal information for direct marketing purposes, unless you opt out (which you can do at any time inaccordance with our Privacy Policy).

Our Privacy Policy contains information about how you may access and seek correction of your personal information, how you may complain about a breach of your privacy, and how we will deal with that complaint.

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