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Off-Peak Periods

Non-Promotional/ Non-Discounted Rates:

• A deposit equal to 1 Night’s accommodation is payable at time of booking. The balance is due on the day of arrival.
• The deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 2 days (48hr) prior to the booked arrival date.
• If the reservation is cancelled after this time or if the booking is a no-show, the deposit is non-refundable.

Promotional/ Discounted Rates:

• A deposit equal to 50% of the total booking cost is payable at time of booking. The balance is due on the day of arrival.
• The deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 2 days (48hr) prior to the booked arrival date.
• If the reservation is cancelled after this time or if the booking is a no-show, the deposit is non-refundable.

Peak Events (excl Dec/ Jan School Holidays)

All Bookings and rate types, including Groups of more than 3 rooms:

• Full pre-payment is required at time of booking.
• The deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 14 days prior to the booked arrival date, or if the event the guest is attending is cancelled.
• If the reservation is cancelled after this time or if the booking is a no-show, the deposit is non-refundable.

December/ January School Holidays

All Bookings and rate types, including Groups of more than 3 rooms:

• A deposit equal to 50% of the total booking cost is payable by 31 March to secure the cabin or site, any unpaid cabins/ sites will be released after 31 March.
• For all bookings made after 31 March, a deposit equal to 50% of the total booking cost is payable within 14 days of making the booking to secure the cabin or site, any unpaid cabins/ sites will be released after 14 days.
• The remaining balance is payable NO LESS than 14 days prior to arrival.
• The deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 14 days prior to the booked arrival date.

Groups of more than 3 Cabins/ Sites

Off-Peak Periods:

• 50% Deposit is required within 14 days of making the booking, all unpaid cabins/ sites will be released after 14 days.
• The remaining balance is due no later than 14 days prior to arrival. If not received, all cabins/ sites will be released.
• The deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 14 days prior to the booked arrival date.

Off-Peak Periods

Non-Promotional/ Non-Discounted Rates:

• A deposit equal to 1 Night’s accommodation is payable at time of booking. The balance is due on the day of arrival.
• The deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 2 days (48hr) prior to the booked arrival date.
• If the reservation is cancelled after this time or if the booking is a no-show, the deposit is non-refundable.

Promotional/ Discounted Rates:

• A deposit equal to 50% of the total booking cost is payable at time of booking. The balance is due on the day of arrival.
• The deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 2 days (48hr) prior to the booked arrival date.
• If the reservation is cancelled after this time or if the booking is a no-show, the deposit is non-refundable.

Peak Events (excl Dec/ Jan School Holidays)

All Bookings and rate types, including Groups of more than 3 rooms:

• Full pre-payment is required at time of booking.
• The deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 14 days prior to the booked arrival date, or if the event the guest is attending is cancelled.
• If the reservation is cancelled after this time or if the booking is a no-show, the deposit is non-refundable.

December/ January School Holidays

All Bookings and rate types, including Groups of more than 3 rooms:

• A deposit equal to 50% of the total booking cost is payable by 31 March to secure the cabin or site, any unpaid cabins/ sites will be released after 31 March.
• For all bookings made after 31 March, a deposit equal to 50% of the total booking cost is payable within 14 days of making the booking to secure the cabin or site, any unpaid cabins/ sites will be released after 14 days.
• The remaining balance is payable NO LESS than 14 days prior to arrival.
• The deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 14 days prior to the booked arrival date.

Groups of more than 3 Cabins/ Sites

Off-Peak Periods:

• 50% Deposit is required within 14 days of making the booking, all unpaid cabins/ sites will be released after 14 days.
• The remaining balance is due no later than 14 days prior to arrival. If not received, all cabins/ sites will be released.
• The deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 14 days prior to the booked arrival date.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.