Pets Terms & Conditions

Pet Policy

We are pleased to welcome pets to BIG4 Red Cliffs upon application and at Manager’s discretion. Please contact us directly (03) 5024 2261 to discuss your pet and travel needs. We strive to ensure a safe, comfortable, and enjoyable stay for all guests. To maintain a harmonious environment, the following conditions apply:

Pet Approval & Registration

  • All pets must be declared to staff at the time of booking.
  • All Bookings for “pet friendly cabins” are to be booked directly by phoning (03) 5024 2261, no online bookings. Sites are bookable online.
  • Management reserves the right to refuse entry to pets based on size, breed, temperament, or behaviour.
  • Pet friendly cabin accommodation requires registration of your pet and a pet agreement wavier signed with a credit card on file before or at the time of check in for liabilities caused by your pet/s.
  • Pets must be healthy and free of parasites e.g.: worms and fleas.
  • Pets are limited to 2, per Pet friendly cabin. Arrival with additional pets or different pets on check in may result in the booking not being honoured and forfeiture of all monies paid.
  • A fee of $20 per pet, per night is charged on pet cabin stays.

Supervision & Control

  • Pets must be under the owner’s supervision at all times and kept on a leash whilst not in your van or accommodation.
  • Owners must ensure pets do not create excessive noise or display aggressive behaviour that may disturb other guests.
  • Pets are not to be left unattended. If you leave the park, pets must accompany you or alternative care must be arranged.

Restricted Areas

  • Pets are strictly prohibited from all park buildings, including amenities blocks, playground, food preparation areas, Camp kitchen, & Pool enclosure.
  • Do not use communal laundry facilities including sinks to wash your pet or it’s bedding.

Cleanliness & Waste Management

  • Owners are required to immediately clean up after their pets and dispose of waste in bags in the appropriate bins.
  • Additional cleaning or repair charges may apply if pets cause excessive mess or damage.

Pet-Friendly Accommodation

  • Pets are NOT Permitted inside or on cabin veranda’s unless otherwise stated: “Pet friendly cabins”.
  • Pets are NOT allowed on furniture or beds in our “designated Pet friendly cabins”.

Responsibility & Liability

  • You are liable for and will indemnify BIG4 Red Cliffs against all loss and damage (including without limitation property damage and personal injury) directly or indirectly arising out of or related in any way to the conduct, acts and omissions of your pet. BIG4 Red Cliffs reserves the right to apply all fees and expenses associated with any such loss and damage. You release and discharge BIG4 Red Cliffs from any liabilities, claims, demands, suits, actions, rights, entitlements, costs or expenses that you may have or incur directly or in directly arising out of or related in any way to your pet/s. Non-compliance with this policy may result in eviction from the park without refund.