The Pooch Pad 2 Bedroom (4 Berth)

• Should you wish to cancel your booking you must notify the park at least 72 hours prior to your scheduled arrival.
• If notice of your cancellation is received within 72 hours to your scheduled arrival time, the park may retain all monies paid.
• Deposits will only be refunded if the park is notified 72 hours prior to your scheduled arrival.
• If you do not arrive on your reservation date your booking will be cancelled without refund or credit.
• Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay

Bookings Staying (18th - 21st April 2025)

• Modifications to bookings are allowed up to 14 days prior to arrival without penalty.
• Modifications to bookings within the 14 days prior to arrival window will attract a fee of 25% of total booking cost.
• Cancellations made to bookings are allowed up to 14 days prior to arrival without penalty
• Cancellations made to bookings within the 14 days prior to arrival window will attract a fee of 25% of total booking cost, with the remaining 75% of total booking cost held in credit until 1 April 2026 for use in a future booking.
• Refunds are not offered for reduction in nights stayed due to changes in weather.
• If you do not arrive on your reservation date your booking will be cancelled without refund or credit.
• Booking must be made under the name of person attending the park
• Total occupant numbers must be listed on the reservation.
• All attempts to accommodate room / site requests will be made however we cannot guarantee a specific room or site.

Bookings Staying (19th December 2025 - 25th January 2026)

• Modifications to bookings are allowed up to 1 December 2025.
• Modifications to bookings after 1 December 2025 will attract a fee of 25% of total booking cost.
• Cancellations made to bookings are allowed up to 1 December 2025.
• Cancellations made to bookings after 1 December will attract a fee of 25% of total booking cost, with the remaining 75% of total booking cost held in credit until 1 April 2026 for use in a future booking
• Refunds are not offered for reduction in nights stayed due to changes in weather.
• If you do not arrive on your reservation date your booking will be cancelled without refund or credit.
• Booking must be made under the name of person attending the park
• Total occupant numbers must be listed on the reservation.
• All attempts to accommodate room / site requests will be made however we cannot guarantee a specific room or site.

Dogs are allowed on Powered Sites, Ensuite Sites, The Pooch Pad and The Doghouse (pets are not allowed in any other cabin accommodation).

• First night is payable at the time of booking.
• Total stay cost to be paid 72 hours prior to arrival.
• Reservations can be amended or adjusted up until 72 hours prior to your scheduled arrival.

Bookings Staying (18th - 21st April 2025)

• 1 Night Deposit is to be paid at time of booking
• 25% of total stay cost is due by 1 April 2024
• 50% of total stay cost is due by 1 September 2024
• 75% of total stay cost is due by 1 December 2024
• 100% of total stay cost is due 14 days prior to arrival

If you are unable to meet the deposit due dates, you must contact the park to make alternate arrangements. Failure to do so may result in your booking being cancelled and forfeiture of any money paid. We will make every attempt to assist you.

Bookings Staying (19th December 2025 - 25th January 2026)

• 1 Night Deposit is to be paid at time of booking
• 25% of total stay cost is due by 1 May 2025
• 50% of total stay cost is due by 1 August 2025
• 75% of total stay cost is due by 1 October 2025
• 100% of total stay cost is due by 1 December 2025

If you are unable to meet the deposit due dates, you must contact the park to make alternate arrangements. Failure to do so may result in your booking being cancelled and forfeiture of any money paid. We will make every attempt to assist you.

STRICTLY NO CREDITS TO BE HELD UNLESS YOU HAVE ANOTHER BOOKING DATE.

Group Bookings: Cancellations - 30 days prior to arrival will lose one nights deposit on all sites/cabins booked. Strictly no alterations to numbers of persons staying within 30 DAYS of arrival date during Peak season/long weekends or event weekends. Refunds/Cancellation Policy - (Non Group Booking)
Prior to 14 days of arrival date - Refund of deposit less $30 administration fee. 14 days or less of arrival date - No refund unless we are able to re-let the accommodation for the same period of the original booking. Administration fee will apply. For group bookings - Cancellations 30 days prior to arrival will forfeit a one nights deposit for each cabin/site booked."

Perks+ and VIPerks members Terms & Conditions

• Perks can only be redeemed once per stay and will be provided to the person who is named on the membership card.
• A minimum of one perk will be available during your stay, on request and subject to availability.
• Early check-in is subject to availability and cannot be guaranteed.
• Late Checkout is subject to availability and cannot be guaranteed.
• Accommodation Upgrade is subject to availability and cannot be guaranteed.
• Complementary first half hour Pedal Cart hire.
• In-park Perks can be updated at any time and without prior notice.
• In-park Perks are not transferrable or redeemable for cash.
• Some perks like early check-in and late check out may need to be requested in advance, simply check your booking conditions for details.
• In-park Perks terms and conditions are at the discretion of each BIG4 holiday park – they can be conditional on types of stay, such as cabin guests vs site guests and type of membership such as Perks+ and VIPerks.

When booking online, please note we do not accept group bookings for:

• Bucks/Hens parties
• End of year sports team break up trips
• 18th/21st birthday groups.
• Any person under the age of 18 years cannot make a booking in their name.

If you book and pay online you will not be refunded any monies paid if, on arrival, you are deemed to be one of these groups. Please phone on 1800 062 340 (free call) and speak to management if you have questions about this policy.

Balance of account to be paid on arrival by cash, Mastercard, Visa or EFTPOS. Tariffs quoted are based on the number of persons specified on booking. If this number changes the tariff will alter. Prices quoted are current at time of booking, but are subject to review and may change without notice. No cheques are accepted upon arrival to pay for accommodation, cheques need to be cleared prior to arrival.

Later Arrivals: After 5pm.

If you are going to be a later arrival after 7pm, please let the office staff know at time of booking or add notes into online booking page. We are then able to relay additional information in relation to collecting keys. Any outstanding amount will then be asked for to complete your booking.

For the health, comfort and convenience of all park patrons the following conditions apply and will be enforced:

• All accommodation and park facilities are smoke free zones.
• Parents/guardians are responsible for the supervision of their children, and others under 18 years in their care.
• At all times, no continuous noise will not be tolerated, particularly after 10pm.
• Only one vehicle, per site permitted unless prior arrangement has been made with management.
• No open fires permitted (including wood fueled barbecues). Fire bans to be obeyed at all times.
• Please observe normal laws and regulations regarding bicycle safety No riding bikes, scooters on concrete pathways, particularly around the amenities block. No racing or deliberate skidding. Bikes and/or scooters not permitted inside cabins under any circumstances.
• Jumping pillow is off limits when deflating and inflating and is not to be used after dark.
• Basketball court, mini golf and playground area are off limits after dark for the safety and wellbeing of all guests particularly children.
• No car or van washing permitted due to ongoing water restrictions in park. Please see reception for the closest vehicle washing facilities in the area.

Park facilities are for the use of park patrons only. Visitors must report to the office. Park management reserves the right to prohibit entry to and/or remove persons from the parks without refund of monies paid.

PLEASE NOTE WE ARE STRICTLY A TOURIST PARK AND DO NOT CATER FOR PERMANENT/SEMI PERMANENT RESIDENCY.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.