Booking terms and conditions

Pets are allowed on sites, at Managers discretion.

Cancellations made more than 14 days prior to arrival will receive a refund less a $30.00 Cancellation Fee. If cancellation is within 14 days of arrival the deposit is forfeited. No refunds are available for early departures. To make a cancellation, please call reception on 07 4661 2874.

Payment Policy: Full payment (100%) will be taken at time of booking. NOTE: The following fees will apply to all bookings: Visa and Mastercard – 1.1% inc. All transactions on our website are secured by SSL encryption Security Policy Cancellation Policy.

• Where a booking is cancelled 28+ days prior to the arrival date a fee equivalent to one nights accommodation will be charged as a cancellation fee.
• Where a one (1) night booking is cancelled 15-28 days prior to arrival a cancellation fee of one night’s accommodation charge will be made.
• Where a two (2) plus night booking is cancelled 15-28 days prior to arrival a cancellation fee of 50% of the total value of the booking will be made.
• Where a booking is cancelled less than 14 days prior to arrival no refund applies.
• No refund for early departure.
• Park Management reserves the right to relocate or cancel any booking at its discretion.
• All cancellations must be in writing direct to the property.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.