Booking terms and conditions

2:00pm

10:00am

8:30am-6pm

CANCELLATION POLICY

CANCELLATION/REFUND/BOOKING POLICY
A refund of your deposits from CSHP Pty Ltd are available under the following circumstances:
We highly recommend that you take out travel insurance in the unforeseen circumstance that your travel plans should change, and you are no longer able to stay with us as originally planned.

Premium/High Period Bookings
– School Holidays and Festival/Major Weekends
• Cancellations providing more than 28 days’ notice are fully refundable less a $30 administration fee.
• Cancellations inside 28 days of scheduled arrival will forfeit all money paid.

All other booking periods:
• Cancellations providing more than 48 hours notice of the scheduled arrival date are fully refundable less $30 administration fee.
• No refunds given for early departure.
• Manager’s discretion will apply at all times.

DEPOSITS:
A deposit is required to secure each reservation. This deposit will be equal to the first night’s accommodation/site cost and must be paid upon booking confirmation.
Premium/High Period Bookings (as listed above). Full payment must be received at least 2 weeks before scheduled arrival date.

DEPOSITS: A deposit is required to secure each reservation. This deposit will be equal to the first night's accommodation or site cost and must be paid upon booking as confirmation.

PREMIUM/HIGH PERIOD BOOKINGS: (School holidays and major FESTIVAL weekends). Full payment must be received at least one MONTH before scheduled arrival.

PET POLICY

Pets are only permitted on sites.
•    You must register your pet at check-in and each pet’s vaccination certificate. Arrival with additional pets or different pets on check-in may result in the booking not being honoured and forfeiture of all monies paid.
•    Pets must be kept on a lead at all times while within the park.
•    Pets must be supervised by you at all times while in the park.
•    Do not use the communal laundry facilities, including sinks, to wash your pet or its bedding.
•    Please clean up after your pet. Mess must be cleaned up immediately and disposed of in the appropriate bins.
•    No pet is to be left unattended including in caravans, tents, or trailers at any time.
•    You are at all times responsible for the management of your pet while within the park.

If you have any questions in relation to our Pet Policy please contact us.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.