Ensuite Site

BIG4 Lake Hume Holiday Park will not be liable for any unforeseeable circumstances, including but not limited to floods, fire, pandemics, and catastrophes. We recommend guests consider travel insurance at the time of booking.

• For cancellations 14 days for more before the arrival date, we apply a $50 cancellation charge, unless alternative arrangements have been agreed with the park management.
• For cancellations less than 14 days before arrival, the first night’s accommodation is nonrefundable, and a $50 cancellation fee applies, unless alternative arrangements have been agreed with park management.
• For cancellations on the arrival date, the booking must be paid in full and there will be no refunds.
• For early departures, there will be no refunds.

Note: During peak periods (including Christmas, January, Easter, and other high-demand times), the above cancellation policy does not apply. Cancellation terms for these periods may differ, and guests must refer to the specific cancellation information provided in their booking confirmation email.

• Online Bookings – A deposit of one night’s tariff at the time of booking, with the exception some of our discounted rate types – subject to availability.
• Phone Bookings – A deposit of one night’s tariff at the time of the booking is required.
• A valid credit card will be recorded for security at the time of booking.
• You must be at least 18 years of age to make a reservation.
• Reservations will only be honoured for the number of guests booked for the number of days.
• For occupancy purposes, 0-2 years old are considered to be infants, 3-17 years old to be children, and adults are 18+ years old.

For this park

Pets are welcome in selected accommodation options and on powered and unpowered sites. Please contact our reception team before booking to confirm pet-friendly availability.

We ask that you please read the following rules. These are designed to provide a safe environment for your pet and our guests.

Admission of pets into the park is at the discretion of the park manager or duty manager.

• Maximum of 2 animals per site or cabin.
• Owners must provide their own bedding for their pets. Dog blankets and bedding must not be washed in the park laundry.
• Pets must always be supervised and never left unattended in cabins or in caravans.
• For health and safety reasons, pets are not allowed in the pool area, games room, laundry, amenities, playground, and BBQ areas.
• Dogs must always be on a leash whilst not in the accommodation. No dog “runs” are to be erected.
• It is the owner’s responsibility to control and manage their pet.
• It is the owner’s responsibility to clean up after their pet. If you need bags, we have them located around the park in specific stations. Please ensure the used bags are secured and placed in the bins provided.

Owners are personally responsible and will be held so for all personal injuries and or property damage or losses in relation to any actions caused by their pet. Additional fees will apply for cleaning or rectifying any damage.

Management reserves the right to evict any guests whose dog is deemed noisy, disruptive, aggressive or the subject of complaints from other guests. This will result in liability for payment of the entirety of your booking (no refunds).

Arrivals and Departures

• Arrivals onto sites is permitted from 12pm, cabin bookings may check in from 2.00pm
• Departures are due out by 10.00 am, Early arrivals/late departures may be available upon request – fees may apply.
• Keys are to be returned to reception or placed in early departure key box when departing. A charge will apply for unreturned keys
• Specific Cabin/Site numbers cannot always be guaranteed.

Cabins

• No pets allowed in cabins unless specified as pet-friendly
• Cabins are NON-SMOKING
• No BYO personal BBQs are to be used on balconies or close to the cabin
• Extra Adults/Children who are not on the booking and request to sleep over, if beds permit are required to pay a fee however; management discretion applies
• Furniture is not to be moved around
• To avoid additional fees, all rubbish must be removed, dishes washed, and cabin stock returned to their original place

Caravan Sites

• Flooring and Tarps are NOT permitted on grass sites
• Trenching around tents or annexes is NOT permitted
• Tents will not be permitted to be erected on a site that has been allocated for a caravan

Parking

• One (1) vehicle per cabin/site permitted. A boat, trailer or jet ski can be parked at the site, but the vehicle must be moved to the visitors’ carpark
• All vehicles must be parked in the allocated cabin or caravan site
• Vehicles and/or boats are not to be parked on any roads, surrounding vacant land or lawns
• Visitor vehicles must be parked in the visitor car park area

General

• Children under 12 years of age must be supervised by an adult at all times
• Smoking is NOT permitted in cabins, pool, playground & BBQ areas
• Please clean BBQs after use so other guests can also enjoy
• Rubbish is to be placed in the bins provided around the park
• Fire pits are only permitted on camp sites (not cabins) at certain times of the year and dates may vary. See reception for current dates, and for a copy of our “Campfire Rules” to ensure your fire is suitable. There is a communal fire pit available. Please see management to use it
• Noise between 10.00pm and 7.00am must be kept to a minimum
• Bicycles/scooters must be ridden only on the roadways and during daylight hours. Riders must always wear helmets
• The park is subject to NSW Liquor Laws. Intoxicated guests disturbing the peaceful enjoyment of others could be directed to vacate the park without a refund
• Obnoxious, unruly, disrespectful, or aggressive behaviour towards staff or other guests will not be tolerated and could result in immediate booking cancellation without a refund
• Guests will be held responsible for causing any loss or damage, deliberate or accidental, to the cabin, contents, or common property during their stay. Fees may be charged should this occur
• Management reserves the right to refuse entry to anyone

Liability

• The Park Operator and Management are not liable to guests or third parties for any injury, loss, or damage. The principal resident must be over 18 and is responsible for their children and visitors’ actions
• Guests must ensure that property and valuables are always secured

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.