Basic Cabin

• Cancellations providing more than 14 days’ notice in relation to the scheduled arrival date are fully refundable, less a $25 administration fee per villa/cabin/site. To avoid the $25 administration fee, the deposit or booking payment can be placed into your guest account to be used towards a future booking within the next 12 months. Cancellations inside 14 days of the scheduled arrival date will result in forfeiture of the first night’s tariff or deposit paid. Any remaining funds will be refunded back to you.
• Holiday and Christmas Seasons – Cancellations providing more than 14 days’ notice of the scheduled arrival date will result in the forfeiture of the first night’s tariff. This will be taken from your security deposit and all other monies will be refunded or placed into credit which must be used within 12 months. Cancellations within 14 days of the scheduled arrival date will result in the forfeiture of the full deposit paid. No refunds are available. 

• If a non-refundable rate is cancelled, modified or a no-show: the total price of the booking will be charged. Guests will not receive a credit to use for a future stay.

BIG4 Sawtell Beach Holiday Park are unable to accommodate pets. Guide dogs are allowed as certified ‘Pets as Therapy’.

All reservations made online must be paid in full at the time of booking. Rates are based on twin share (2 adults) and surcharges apply for additional occupants. No charges apply for infants under 3 years of age. Minimum stays apply year-round on Ocean Villas, Summer Breeze Accessible Villas, Surf Villas, Beach Villas, Sea Breeze Villas, Holiday Villas and Ensuite Sites. Minimum stays apply on all accommodation during long weekends, Shoulder, Holiday and Christmas periods. Tariffs are current at time of booking but may be subject to change without notice. We do not accept bookings from minors. Please note we do not provide refunds for early departures or bad weather.

Flexible/Standard Rate

• Cancellations providing more than 14 days’ notice in relation to the scheduled arrival date are fully refundable, less a $25 administration fee per villa/cabin/site. To avoid the $25 administration fee, the deposit or booking payment can be placed into your guest account to be used towards a future booking within the next 12 months. Cancellations inside 14 days of the scheduled arrival date will result in forfeiture of the first night’s tariff or deposit paid. Any remaining funds will be refunded back to you.
• Holiday and Christmas Seasons – Cancellations providing more than 14 days’ notice of the scheduled arrival date will result in the forfeiture of the first night’s tariff. This will be taken from your security deposit and all other monies will be refunded or placed into credit which must be used within 12 months. Cancellations within 14 days of the scheduled arrival date will result in the forfeiture of the full deposit paid. No refunds are available. 

Non-Refundable Rate

• If a non-refundable rate is cancelled, modified or a no-show: the total price of the booking will be charged. Guests will not receive a credit to use for a future stay.

Please note for all bookings - we do not give refunds for early departures or bad weather.

General

• Management reserves the right to amend or alter prices, sites and conditions at any time without notice.
• Every effort will be made to accommodation specific site and/or cabin preferences. However, these requests are subject to availability and are not guaranteed.
• Linen is provided for all paid guests in a Villa, Studio or Cabin. The Ocean Villas have all beds made.  Other accommodation types have the main bed made up and single linen packs left on the remaining booked beds.
• Children under the age of 9 years are not permitted to use the top bunks as per the Australian / New Zealand Standard (AS/NZS 4220).
• Children and infants must be supervised by an adult at all times.
• Pets are only permitted at Woolgoolga Lakeside Holiday Park. Visit the individual park page for more information.
• Motorised equipment which includes motorised bikes, scooters, skateboards and remote controlled toys (excluding mobility scooters and motorised wheelchairs etc) are not permitted.
• Sites are available from 12pm and all Villas, Studios and Cabins are available from 2pm. Check out is 10am. Check in closes at 9.30pm.

Booking Conditions

• All reservations made online must be paid in full at the time of booking. Rates are based on twin share (2 adults) and surcharges apply for additional occupants.  No charges apply for infants under 3 years of age.
• Minimum stays apply year round on Ocean Villas, Summer Breeze Accessible Villas, Surf Villas, Beach Villas, Sea Breeze Villas, Holiday Villas and Ensuite Sites.
• Minimum stays apply on all accommodation during long weekends, Shoulder, Holiday and Christmas periods.
• Tariffs are current at time of booking but may be subject to change without notice.
• We do not accept bookings from minors.
• Please note we do not provide refunds for early departures or bad weather.

Long Stay Guests

• Based on the Holiday Parks (Long Term Casual Occupation) Act 2002, section 5, the short term tourist site long stay limit for guests who have a residential address is 150 days in a 12 month period.

​BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 member park and therefore BIG4 Holiday Parks will not accept any responsibility.